There will always be a member of staff that you can contact to assist you 24 hours a day. The day staff team working during the day will be available from 8am and will be there till 10pm. The night staff team are on site from 10.00pm to 8.00am. They are available throughout the night should an emergency arise. During the day the manager will be around the home. However, the staff team on duty are in-charge of the running of the home and any decisions that have to be made. We will always have your best interests at heart and are here to help you.

We expect to be treated with respect and we will treat you with respect at all times. Your wishes and rights will be listened and respected at all times. If at any time you are unable or unwilling to speak to us or exercise your rights, then the staff team and your social worker may make decisions regarding you and your day- to- day care. You may not always like or agree with the decisions that are made, but we will always explain what we are doing, why we are doing it and the length of time it will be in place. Your key-worker will be a member of staff who will spend individual time with you. You will be able to speak to your key worker about any concerns you may have. Your key-worker will be responsible for making sure you know when meetings and appointments for you are going to be held.

GNLBS is a registered company, established since 2012, providing services to individuals and organisation.

We are CQC registered, as we believed everyone should received the highest standard care, which include spend quality time with each client.